Claim and transfer
Claim, release or transfer tickets to colleagues with a reason – via button in Discord or in the dashboard.
Team management
Teamwork in Discord support
Clear ownership instead of duplicate work: everyone sees who is handling a ticket, handovers come with a reason and every change is traceable.
What you get
Internal notes
Notes for the team right on the ticket that the creator never sees.
Roles instead of admin rights
Support roles handle tickets without needing server management rights.
Automatic distribution
If you like, a rule distributes new tickets evenly across the team based on current workload.
Push for new tickets
Every team member can get new tickets for selected servers straight on their phone or desktop.
Audit log with before/after
Who changed panels, forms, rules or shares and when? The log shows it with time, person and change.
How it works
Set support roles per panel option
The team is notified about new tickets
Claim the ticket, transfer if needed
Trace changes in the audit log
Frequently asked questions
How long is the audit log visible?
Free 7 days, Pro 90 days, Business 365 days, Enterprise 1,825 days.
Does each team member cost extra?
No. Plans are per server, not per person.
Goes well with
Dashboard
All tickets of all servers in one place: filter, claim, reply and keep track – in the browser, on your phone or still right in Discord.
Learn moreTicket system
Members open a ticket with one click, answer the important questions first and land in a private channel with your team. No commands, no chat chaos.
Learn moreTranscripts
Every ticket stays traceable even after its channel is deleted: with history, form answers and attachments – for reading, archiving or sharing.
Learn moreReady for tidy support?
Connect your Discord account and set up your server in a few minutes. Free and without a contract term.
Start for free