MeinTicketbot

What’s new

What has improved in MeinTicketbot for you and your team – new features, improvements and fixes.

  1. v1.13.0 Latest

    Live demo, automatic assignment and push

    • New Live demo: try the dashboard with sample data without signing in.
    • New Automatic assignment: a rule distributes new tickets in turn based on current workload.
    • New Business hours: rules run only inside or outside your hours.
    • New Push notifications: new tickets straight on your phone or desktop.
    • New After being invited, the bot welcomes you with a message and the next steps.
    • Improved Long server names are now shown in full in the server list.
  2. v1.12.0

    Help center and guides

    • New The help center has been redesigned and is now searchable.
    • New New guides: setting up a ticket bot, automating support, ticket systems for Minecraft and shops, webhooks and a comparison.
  3. v1.11.0

    Early Supporter offer

    • New The first 50 paying servers receive 20% off and a price guarantee for twelve months.
  4. v1.10.0

    Yearly billing

    • New All paid plans are now also available yearly, at a lower price.
  5. v1.9.0

    Notifications for creators

    • New Announce new videos and livestreams from YouTube and Twitch and RSS posts in your Discord automatically.
  6. v1.8.0

    New Enterprise plan

    • New Enterprise plan: your own name and logo in transcripts and the weekly report, your own bot name and picture on your server, higher limits and five years of retention.
  7. v1.7.0

    All features in detail

    • New New feature pages: ticket system, automations, dashboard, statistics, transcripts, API and team management, each with real views and common questions.
  8. v1.6.0

    New look and more transparency

    • New “Security & privacy” page: every safeguard explained in plain language, with a data overview and retention periods.
    • Improved New homepage: who MeinTicketbot is for, what sets it apart from simple ticket bots and real views from the dashboard.
    • Improved Clearer plan comparison with the key benefits of each plan.
  9. v1.5.0

    Help, Minecraft, API and PDF

    • New Help & documentation: quick start, every bot permission explained, FAQ and troubleshooting on one page.
    • New New “Minecraft server” template: player reports, unban requests, griefing and bugs with coordinates plus questions about ranks and purchases.
    • New Download transcripts as PDF – for archiving or sharing.
    • New REST API and webhooks (Business): bring tickets and statistics into your website, shop or own tools and get notified automatically about new tickets.
    • Fixed After “Download as HTML” and the CSV export the page stayed blank.
  10. v1.4.0

    Templates, coupons and weekly report

    • New Support templates: set up a complete ticket system with one click – for gaming communities, shops, applications, bug reports, partners or simply basic. With a preview beforehand and “Undo” afterwards.
    • New Setup assistant: the server overview shows step by step what is still missing until your ticket system runs.
    • New Coupon codes: redeem codes for free months or plan upgrades directly on the plan page.
    • New Invite friends: with your referral code new servers get one month of Pro for free – and you get one month of Pro once they book a plan.
    • New Weekly report: every Monday the bot posts a summary of the previous week to a channel of your choice.
    • New System status: under “System status” you can always see whether bot, dashboard and automations are running.
  11. v1.3.0

    Clearer and safer

    • Improved Notices after saving appear as a small window in the top right and disappear on their own.
    • Improved Spam protection for the contact form, without any puzzles.
    • Improved Calmer scrollbars and icon buttons in all tables.
  12. v1.2.0

    German & English, two-factor and rules confirmation

    • New Website, dashboard and bot fully in German and English. You set the bot language per server.
    • New Two-factor sign-in with an authenticator app for your dashboard account (optional, under “Account & security”).
    • New Rules confirmation: new members accept your rules with a button and automatically get a role.
    • Improved Replies from the dashboard appear in Discord as “Server name (Team)”. Mentions are readable in history and transcript.
    • Fixed Transcripts open reliably again, channel names no longer show a double #.
  13. v1.1.0

    Book plans online

    • New Book Pro and Business directly in the dashboard – with Stripe or PayPal.
    • New Cancel at any time to the end of the paid month; when switching plans the old subscription ends automatically.
  14. v1.0.0

    Statistics and ratings

    • New Statistics: new and closed tickets, first response and resolution time, history per day, topics and team overview.
    • New Ratings: after closing, users rate their ticket with 1 to 5 stars and an optional comment.
    • New CSV export of statistics in the Business plan.
  15. v0.9.0

    Automations, team features and plans

    • New Automations: reminders, automatic closing and team notifications – with conditions and up to three actions.
    • New Claim and hand over tickets, also with the “Claim” button directly in Discord. Internal notes are only visible to the team.
    • New Transcripts on closing, downloadable as HTML or via a share link with expiry date.
    • New Plans Free, Pro and Business with clear limits and a public pricing page.
  16. v0.6.0

    Panels, forms and dashboard

    • New Multiple ticket panels per server with live preview, as buttons or a select menu.
    • New Forms: ask for the important details before the ticket – text, number, date, yes/no or selection.
    • New Ticket inbox in the dashboard with filters, search, history and replies straight from the browser.
    • New Private ticket channels with sequential numbers, sign-in with Discord and a bot without administrator permissions.