Triggers for every case
Ticket created, claimed, closed, status or priority changed – or inactivity of up to 90 days.
Automations
Automate your Discord support
Rules handle the routine: they remind about forgotten tickets, close inactive ones automatically, set priorities and bring in the right team.
What you get
Up to three actions
Message in the ticket, internal note, set priority or status, notify roles, close the ticket.
Targeted conditions
Rules only apply to certain panel options, priorities or statuses – for example “High priority for player reports”.
Round-robin assignment
New tickets automatically go to the person with the fewest open tickets, optionally only to selected team members.
Business hours
Rules run only inside or outside your hours, for example an automatic reply at the weekend. The placeholder {opens} shows the next start.
Reliable in the background
A queue retries failed actions automatically. Inactivity only counts humans, not the bot’s own reminders.
How it works
Pick a template or create your own rule
Set trigger and conditions
Choose actions and test them
Activate the rule – done
Frequently asked questions
Do I need to know how to code?
No. Everything is set up in the dashboard with drop-downs, and there are ready-made templates for reminders, auto-close and team notifications.
How many rules are possible?
Free includes one rule, Pro ten, Business 25 and Enterprise 100.
Goes well with
Ticket system
Members open a ticket with one click, answer the important questions first and land in a private channel with your team. No commands, no chat chaos.
Learn moreStatistics
How fast does your team reply, how long does a resolution take and how happy are your members? The statistics show it – with real numbers instead of gut feeling.
Learn moreTeam management
Clear ownership instead of duplicate work: everyone sees who is handling a ticket, handovers come with a reason and every change is traceable.
Learn moreReady for tidy support?
Connect your Discord account and set up your server in a few minutes. Free and without a contract term.
Start for free