1. Permissions and security
A ticket bot does not need administrator permissions. Check which permissions are requested when inviting, how credentials are stored and whether the dashboard offers two-factor sign-in.
2. Usability: commands or dashboard?
Some bots are configured only through slash commands. A web dashboard with previews is usually faster and less error-prone for larger teams – and lets you handle tickets without the Discord app.
3. The checklist
- Forms before a ticket opens, with input validation
- Claiming and handing over tickets within the team
- Internal notes only the team can see
- Automations for reminders and auto-close
- Transcripts to download and share
- Statistics on response and handling times
- An audit log of who changed what
- Languages your team and community speak
- API and webhooks if you want to connect your own systems
4. Privacy and provider
Especially with customer data it matters who runs the bot, where data is stored, how long transcripts are kept and whether there is a clear privacy policy. A legal notice and reachable support are good signs.
5. Pricing and limits
Compare what the free plan really includes, whether prices are per server and how a subscription can be cancelled. Transparent limits beat surprises after the first month.
How MeinTicketbot answers the checklist
MeinTicketbot needs seven permissions and no administrator permissions, stores tokens encrypted and offers two-factor sign-in. Everything is set up in the web dashboard. Forms, claiming, notes, automations, transcripts as HTML and PDF, statistics, an audit log and German and English are included, API and webhooks from Business. Free is free forever, paid plans apply per server, can be booked monthly or yearly and cancelled at the end of the paid period.
Frequently asked questions
Can I switch later?
Yes. A new ticket bot creates its own channels and panels. Old tickets stay in the previous system, so it is best to switch during a quiet period.
Is there a trial?
The Free plan is free forever, so you can try everything important before booking a paid plan.
